Exchange & Return Policy

For returning any product purchased online or via the store, you are required to notify the company within 48 hours of delivery or purchase through the outlet. The product should reach our premises within 10 days of the delivery.

The item you want to return must be unused and accompanied with its original packaging and tags in an unwashed & undamaged condition.

In case, you are returning a product with a free gift, you need to return the gift to the company as well.

Exchange Policy

KazarMax is happy to exchange your ordered footwear for a different size or design, subject to availability. Please mention your reason for exchange on your invoice before shipping your product to us.

The exchange policy also covers the same guidelines as returns i.e. product must reach us within 10 days of the purchase date, accompanied by all original packaging and in unworn & undamaged condition.

Refund Policy

KazarMax follows No Cash Refund Policy wherein original shipping charges along with the payment made through credit card, debit card, net banking or COD is non-refunded in cash.

There is an exception in this case if your ordered product gets out of stock then please select another product of the same or above price and we will shall to arrange the article according to the availability. In case the above mentioned options are not feasible, you will be provided with Gift Voucher of the same amount.

Online Payment

Credit and Debit Card (Master/Visa/Amex/Dinners/Maestro)

In the case of an advanced wire transfer, the relevant banking account and details will be confirmed to you by e-mail with the purchase order receipt sent by KazarMax. Please note that you must also send a copy of the bank receipt to an e-mail including the O.R.C. (i.e. the Operation Reference Code) to support@kazarMax.com in order to confirm the payment. The payment and the confirmation e-mail must be made within and no later than five (5) working days from the date in which you submitted the ordering document to KazarMax. KazarMax will not process orders in the event of payment or confirmations made after such term. Please ensure that the wire transfer includes all data required and that they are correct. Missing information may provoke delays in the processing operations of the orders and in the delivery of the Products.

In the case of payment by Credit/Debit card (Visa and MasterCard), all financial details (i.e. credit card number and expiration date) will be sent by encrypted protocol to payment gateway without third parties having any access to that whatsoever. Such details will not be used by the KazarMax except for performing the procedure relevant to your purchase. By using this site you agree to comply with and be bound by these Terms. We may from time to time change these terms at our sole discretion. By using this website after any such change(s), you agree to comply with and be bound by the terms as changed.

KazarMax shall not be required to notify you, whether as a registered user or not, of any changes made to the Terms of Use. The revised Terms of Use shall be made available on the Website. Your use of the Website and the Services is subject to the most current version of the Terms of Use made available on the Website at the time of such use. You are requested to regularly visit the home page www.KazarMax.com to view the most current Terms of Use. Your continued use of the Website, following changes to the Terms of Use, will constitute your acceptance of those changes.

Services

The Website is a platform that facilitates the online sale and purchase of branded merchandise and services offered by KazarMax. The Services are offered to the Users through various modes which shall include the issue of promotional codes and credit notes that can be redeemed for various products and collections. The purchase of products and services on the Website shall be governed by the "Terms of Offer For Sale"

User Account, Password, and Security

KazarMax makes the Services available to You through the Website only if You have provided KazarMax certain required User information and created an account ("Account") through KazarMax ID and password or other log-in ID and password, which can include a Gmail, Facebook or Yahoo ID or any other valid email ID (collectively, the "Account Information"). The Services may also be subject to procedures for use of the Website, Terms n Condition, uploaded guidelines, rules, additional terms of service, or other disclaimer & notices, if any ("Additional Terms"). If there is any conflict between the Terms of Use and the Additional Terms, the Additional Terms shall take precedence in relation to that service.

The Website requires you to register as a User by creating an Account in order to avail of the Services provided by the Website. You will be responsible for maintaining the confidentiality of the Account Information and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify KazarMax of any unauthorized use of Your Account Information or any other breach of security, and (b) ensure that You exit from Your Account at the end of each session.

You may be held liable for losses incurred by KazarMax or any other user of or visitor to the Website due to the authorized or unauthorized use of Your Account as a result of your failure in keeping Your Account Information secure and confidential.

The Website also allows restricted access to the Services for unregistered Users.

You shall ensure that the Account Information provided by you in the Website's registration form is complete, accurate and up-to-date. Use of another user's Account Information for availing the Services is expressly prohibited.

Pricing Information

When you order an Item from KazarMax you are offering to buy it for the price stated, subject to these Terms.

You will be guided through the process of placing an order by a series of instructions on the Website.

You may place your order for items from the Website by clicking on the [Confirm Order] button at the end of the on-line order process.

Once you have registered on our website we will send you the confirmation mail as a registered user of KazarMax. Once the order is placed, you will receive an email acknowledging the exact details of your order, providing you with the order number or a reference number along with the total value of your order that will be debited from your Credit/Debit Card/Net-Banking etc. Payment Gateway will also send you the acknowledgment copy of your transaction via Net Banking, Credit/Debit Card confirming that your payment was successfully received or declined. You will also get an Electronic copy of your invoice via email. You will get an email enclosing Shipping Information with your Order Tracking number by the means of which you can track your order online on the website. Prices for shipment to the India will be INR.

When you choose shipment to different states in India the subsequent state taxes will be applicable if required or necessary.

VAT

If you are in the INDIA and choose to have the goods shipped to the INDIA prices will be shown exclusive of VAT (where applicable). The subsequent State levies like Entry Tax.

Shipping Charges within India will be dependent on your order value and weight of package

KazarMax strives to provide you with the best prices possible on products and services you buy or avail of from the Website. The pricing details for purchase of products and services from the Website are detailed

Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability.

You may occasionally receive promotional codes from us, via e-mail or through promotional materials.

Your credit card company may undertake an additional security check to confirm it is you making the order.

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.

We will retain the legal ownership of the Items until full payment has been made by you and such payment has been received by us. Legal ownership of the Items will immediately revert to us if we refund any such payment to you.

The risk in the items will pass to you on delivery to you.

Customs and handling charges will not be refunded if the goods are returned

Shipping

Products will be dispatched to the address specified in the Order Form only upon registration of the payment and provided effective payment of the purchase price. Delivery to PO boxes will not be allowed.

We ship our products all over the world. Delivery of Products in INDIA shall take place within Ten (10) working days from the date of dispatch excluding Sundays and holidays. Please order from KazarMax with enough lead-time to prevent any loss or disappointment resulting from the delivery time as KazarMax cannot be responsible for this. If your order will not be delivered within the timeframe specified at the order, we will notify you and try to rectify the situation as quickly as is practically possible.

As KazarMax online purchases may be delivered to addresses other than the billing address given by the card holder, for example as with the case of a gift being purchased and addressed to a friend, as a security precaution, an e-mail and a copy of the invoice will be sent to the card holders registered e-mail address and home address, and we will need a signature upon delivery for all goods shipped.

We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. All purchases are insured by us while in transit until it is delivered to you. If you wish to track your parcel, please refer to the email you were sent containing your tracking number or alternatively email us at support@KazarMax.com and we will track your shipment for you.

If you decide to purchase products belonging to different classes by submitting to KazarMax a single Order Form, you should be aware that each Product may be delivered to you at a different time.

Currency

Your card will be charged in currency based on the place where the goods are to be shipped (e.g. a US customer asking for the goods to be sent to the USA will be charged in US dollars). We charge customers either in Pounds, Euros or Dollars depending on the country of shipment.

Prices are displayed to you when you enter the site in the currency we used for the country indicated by your computer's IP address.

You may change the shipment country at any time and this will change the prices to the currency we use for that shipment country.

** Please note Free Shipping available only in Delhi & NCR**

Returns

You may return products purchased from KazarMax, without any penalty and within 10 (Ten) working days from the date of receipt of the Products purchased on KazarMax.

To return Products we invite you to send an e-mail to support@KazarMax.com before shipping your return package to us, in order to receive the return code. It is necessary to return the Products to us by giving back to the courier within 10 (Ten) working days from the date on which you have received the products.

Please note that you will be responsible for all returning costs and charges and also for all risks for loss or damages of the Products. The return right - besides compliance with the terms and procedures described in the paragraph above - shall be deemed correctly exercised once the following conditions have been fully met:

Fill in and submit the Return Form within 10 (Ten) working days from the receipt of the Products purchased on KazarMax with a registered letter addressed to :

H.V. Global Pvt. Ltd.
Khasra No. 31-14-15 & 32-11
Village Begumpur Khatola
Narsinghpur
Sector 35
Gurugram, Haryana, India 122004

Your right to return may be also exercised within the same time frame by sending an e-mail to and confirmed by registered letter to be sent within the following forty-eight (48) hours;

The Products must not have been used, worn, washed or damaged;

The identification tag must still be attached to the Products with the disposable seal;

The Products must be returned, complete and unused, in their original packaging;

Returned Products must be shipped back to the KazarMax with a dispatch within ten (10) working days from the date of receipt of the Products.

No return or exchange on sale products.

Refund will be processed based on the mode of payment of the order Refund processed through Credit card / Debit card will reflect in the next Credit Card/ Bank Statement.

Please read carefully our return policy to ensure you can proceed with your request as quick as possible.

All returns should be sent back to us in their original packaging provided.

Where provided, any designer packaging such as authenticity cards, dust bags, and leather tags should be included in your return.

Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product and may be sent back to the customer.

If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as credit note. For more information, please contact our customer care team.

You may return Products purchased from KazarMax, without any penalty, within ten (10) working days from the date of receipt of the Products purchased on KazarMax.

In the event that your return does not comply with the terms and conditions set out, you will not be entitled to any exchanged or a credit note of sums already paid to the KazarMax; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to the KazarMax. If you do not wish to receive the products in the conditions in which they were sent back to the KazarMax, the KazarMax shall be entitled to keep the products and withhold the sums already received.

All successfully returned items will be only credited by a credited note of the originally purchased sales which will be valid for 365 days.

Return of items delivered through cash on delivery will not be accepted if they are found in a worn-out condition and used. If a customer wishes to try on the product before payment they can to do so only at the time of delivery.

With exchanges, your new item(s) will be shipped to you as soon as we receive your returning package and any additional payment which is required.

If you want more information about our return process please see our Returns Policy or contact through email to support@KazarMax.com.

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